How does Trustatrade work?
Our job is to make sure you find the best trade professional to complete your required project.
Our stringent vetting and constant monitoring of our listed contractors assure you that any company you choose , is capable of professionally completing the task in hand.
Do I have to pay for your service?
No. It’s absolutely FREE.
What standards can I expect from using Trustatrade.ae?
We believe in equality and excellence across the board, whether you are a consumer or a contractor.
Trustatrade demands quality service and standards from all its trades professionals, that’s why we are the leading trade recommendations site in the UAE.
How do you vet prospective trade professionals?
All companies who apply are pre-screened, interviewed, vetted and monitored. This practice alone deters a lot of trades whose services are substandard.
Contractors are well aware that we are exclusively a consumer information service and that we remain totally independent.
Our trained staff, who are qualified trade professionals themselves, assess the applicants suitability. During the vetting procedure, we request:
- Qualifications – proof that the applicant is professionally certified to practice their chosen profession.
- Valid trade license – the trade license is valid and relevant to the trades they have undertaken.
- Proof of address – the company’s trading address in the form of a utility bill or alternative, depending on the type of company.
- Code of Conduct and Ethics – Applicants are required to sign and adhere to this code written into their contract.
In addition, we look at length of experience and the company’s history.
How does your review process work?
The best people to monitor and review our trade professionals are you – the consumer.
As a consumer, you will be asked to leave a review for the company you have hired. This review allows you to input comments and rate the contractors across different aspects of their workmanship and service provided.
Your reviews are the very essence of Trustatrade. Our trade professionals rely on honest feedback to build up their reputation and Trustatrade relies on your reviews of the companies you hire.
Apart from your first name, your review will remain anonymous. Your personal details remain strictly confidential to Trustatrade as we will need to verify your review is genuine and reflective of works completed prior to it being published.
Do you guarantee the quality of your members work?
The listed companies run their businesses independently and are therefore responsible for any and all work that they carry out. It is therefore not possible for us to issue any guarantees against workmanship.
We can and do guarantee, however, that all our trade professionals are checked, monitored and reviewed. Trustatrade list of companies offer high standards of workmanship and more importantly, are completely accountable for their own performance.
Should a negative review be submitted, the company in question is immediately contacted to discuss possible resolutions to the issue.
What if a Trustatrade member does a poor job?
If you have a complaint regarding work undertaken by one of our trusted trades, we urge you to please leave a review.
We will address any complaint directly with the company. The company will then be given the opportunity to rectify the situation or provide a right of reply with their version of events.
Do you remove poor performing contractors?
In the unlikely event that a business falls short of our Trustatrade Standards, its advertising page will be suspended and put under review.
How can I leave a review?
Please follow the link to leave a review – Leave a Review.
All our trade professionals are checked, monitored & reviewed for you.
